I found the help section which is quite detailed with all the information for the ignorant (me) It has all kinds of directions on downloading and unzipping. the link appears after you put something in your cart, fill in your name infor - then at the bottom of that page is the link for support etc.
I posted it above.
My windows pc has a Zip Wizard installed so it was easy to unzip. I just didn't know I had one till I looked for it.
The files are all scrambled but I am able to move them in order (using the setlist page provided) over to my windows media player and then create a permanent playlist. The original download remains where it is for furtur reference too. So I have mastered the download process, but man it was exhausting when I did not know where to find the support/help link.
I am still missing a song from Bethel and there is an error on comes a time, but I was able to email them this morning using the above link. I am sure they will rectify the situaton.
good luck to all. i am downloading allgood now!