Here\'s what I just heard back from Cloud9 after emailing them about the recent, very negative Trip Advisor reviews. Take it for what it\'s worth! Personally, as long as I have the sun and the music, I\'ll be fine!
From Cloud 9, on December 20th:
We are aware of the reviews that are popping up on-line. Please keep in mind that the hotel is still under the former property name Aventura Spa as renovations are still under way and on schedule for the reflagging as Hard Rock Riviera Maya slated for December 10. Please don’t believe everything you read on the internet. I was personally down there in recently and yes it was still under construction but the progress made in the three days I was there was impressive. Check out the link below for photos from the resort:
See you in Mexico!