not only do i feel bad for the fans that are still caught up in this ticketing mess, but i also feel bad for the TC staff. yes, someone (or more than one someone) screwed up really bad and the fans have a right to be mad. but i know this situation was not intentional; TC would have liked for the initial roll-out of tickets to be a smooth process for the fans while at the same time closing access to scalpers. well, it sure didn't go as planned and i have every confidence that the TC staff has been feverishly working behind the scenes to resolve the screw-ups.
my biggest complaint is that TC has still tried to rush things in the face of this debacle. i was willing to be patient while they sorted things out, but they just kept rushing to the next phase of the process before fixing anything. to leave some issues unresolved and to leave some people in the dark while posting publicly that tickets are once again on sale and everything is OK is like pouring salt on an open wound.
anyway, lots of lessons learned from this experience. i hope TC gets things under control so we can all go back to focusing on the music.